Game Store / STORE INFORMATION
Refund Policy
Start with the order details
For a cancellation request, a key that does not activate or another purchase issue, contact us with the order number and exact product. Explain what happened and include the error message where useful.
Keep the code private
Do not place a full activation key, password or payment-card number in the contact form or public messages. Support can ask for an appropriate way to examine a specific issue.
Product and activation state
The platform, region, edition, product requirements and activation state can affect how an issue is assessed. A request is reviewed against the actual purchase and the conditions and rights that apply.
Cancellation and next steps
Ask promptly if you need to cancel or change a purchase. Do not assume that an activated or already supplied digital product can be handled in the same way as an unused order. Support will explain the available next step for the specific purchase.
Before ordering
If you are unsure about compatibility, region or edition, ask us to clarify the listing before placing an order.
Questions? info@demo8.platform.com.de